Top Tech Jobs & Startup Jobs

Manage a high-volume portfolio of small-to-mid-size business customers: execute renewals, identify and mitigate at-risk accounts, respond to inbound support, maintain Salesforce records, coordinate internal teams, guide product adoption, and flag upsell opportunities.

Provide front-line technical support in a high-volume VoIP contact center: handle inbound calls, email, and chat; diagnose networking, router, and VoIP issues; troubleshoot using CRM and logs; monitor telephony services; perform root-cause analysis and test fixes; communicate status to customers and engineering; and contribute to service improvements.

The Inside Sales Representative will connect businesses with VoIP solutions by managing leads, making outbound calls, and achieving sales targets.