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The Digital Media Senior Associate provides excellent customer support for ad products, troubleshooting issues and ensuring satisfaction for clients using Google's advertising platforms.

Lead site-level process excellence and continuous improvement initiatives using LSS; drive customer experience and operational metrics, identify automation opportunities, coach teams, and liaise with stakeholders to deliver transformational value.

Design and build automation solutions while coordinating with engineering teams. Lead business efficiency through automation initiatives and track outcomes.

The Digital Media Senior Associate provides technical support for Google advertising products, resolves customer issues through various channels, and contributes to process improvements while maintaining performance metrics and a positive team environment.

The Digital Media Senior Associate will support clients with AdWords and Analytics, troubleshooting issues and optimizing ad performance while ensuring a positive customer experience.