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Manage a regional marketing program management team to intake, scope, and deliver email marketing campaigns. Oversee production workflows, resource allocation, stakeholder relationships, process improvements, automation opportunities, reporting, and team performance coaching, hiring, and enablement to meet SLAs and drive operational efficiency.

The role involves managing data for email marketing campaigns, creating audiences using SQL, collaborating with analytics teams, and communicating insights to stakeholders.

Work with marketing stakeholders to define audiences, build segmentation and suppression lists, manage lead scoring/routing, ensure CRM data integrity, create dashboards and ad-hoc reports, and communicate campaign performance to optimize email activation campaigns.

Lead site-level process excellence and continuous improvement initiatives using LSS; drive customer experience and operational metrics, identify automation opportunities, coach teams, and liaise with stakeholders to deliver transformational value.

Manage end-to-end hiring for a business unit, ensuring positive candidate experience. Execute sourcing strategies, negotiate offers, analyze hiring data to inform recommendations, coordinate with hiring managers and stakeholders, and stay current on recruiting trends. Focus includes volume hiring within customer service/support ecosystems.

Conduct contract quality assurance audits, verify adherence to Google policies and GPO standards, document findings in audit platform, analyze trends via Quality Dashboard, flag risks and discrepancies, provide feedback to stakeholders, and recommend process or contract improvements.

Lead and manage an offshore digital production team to deliver global marketing programs on SLA. Own operational and business metrics, training on MarTech tools, process and SOP improvements, escalations and issue resolution, and support marketing automation tool improvement projects to meet business objectives.

Design, scale, and operate enterprise data solutions. Collaborate on architecture and onboarding, build high-performance ETL/ELT pipelines, implement observability and automated incident management, deliver dashboards and BI, and assume orchestration ownership while ensuring performance tuning and global compliance.

Serve as final escalation for complex Ads technical issues, own bug reporting lifecycle, design knowledge architecture and training, run RCA and data analysis, support beta launches and Agent Assist pilots, and liaise with Product and Engineering to improve product and support outcomes.

Serve as the final escalation for complex Ads technical issues, own bug reporting and root-cause analysis, design knowledge architecture for launches, train and upskill support teams, partner with Engineering/Product, validate AI-assisted outputs, and analyze data to drive product and process improvements.