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Serves as the final escalation point for complex Google Ads technical support issues. Responsibilities include troubleshooting, root-cause analysis, bug reporting, knowledge architecture, beta product launch support, training, stakeholder collaboration, AI support-tool validation, and data-driven recommendations. The role partners with Engineering, Product, CoE, frontline support, and Sales teams to improve customer outcomes, resolve systemic issues, and strengthen global support capabilities.

Serves as the final escalation point for complex Google Ads technical support issues. Partners with Engineering, Product, and Centers of Excellence on bug management, root-cause analysis, product launches, knowledge architecture, and process improvements. Develops troubleshooting content, delivers training and certification programs, analyzes support data, manages Agent Assist pilots, and mentors frontline specialists while resolving high-priority customer and sales escalations.

Serves as the final escalation point for complex Google Ads technical support issues. Responsibilities include troubleshooting, root-cause analysis, bug reporting, engineering liaison work, knowledge management, product-launch support, training, AI support-tool validation, data analysis, and stakeholder collaboration. The role improves support processes and product experiences across global frontline and partner teams.

Provides advanced technical support for Google Ads products, serving as the final escalation point for complex customer and frontline issues. Responsibilities include root-cause analysis, bug reporting, engineering liaison work, knowledge management, product launch support, training, AI support-tool validation, and data-driven process improvement. The role also collaborates with Product, Engineering, and Center of Excellence teams to improve products and empower global support organizations.

Manage deal desk processes, including creating accounts, quotes, and order forms; maintaining contracts; validating billing setups; updating billing profiles and revenue mappings; and communicating with account and partner managers. The role requires contract drafting, document review, integrity checks, precise editing, and issue resolution across standard and non-standard requests while meeting time-sensitive deadlines.

Leads global process excellence, service quality, customer experience, and organizational transformation initiatives. Designs and optimizes current- and future-state processes using value stream and journey mapping, establishes performance standards, and drives continuous improvement. Acts as an internal consultant and partners with executives and cross-functional teams to deliver strategic change. Manages and develops a team, builds continuous improvement capabilities, and applies Lean methodologies, data analysis, and benchmarking to improve productivity and business outcomes.

Design, build, and lead automation frameworks and tools to automate processes across geographies. Execute end-to-end automation solutions, track initiatives to closure, and quantify business value while coordinating with engineering teams and stakeholders.

Provide advertiser-facing support for Google ad products (AdWords/Google Ads) and Google Analytics. Troubleshoot campaign performance issues via email, chat, and phone; escalate appropriately; liaise with internal teams; analyze data to identify trends and improvement opportunities; meet quality and productivity metrics while maintaining professional customer interactions.

Serves as the final escalation point for complex Google Ads technical issues, coordinating with Engineering, Product, frontline support, and sales. Owns bug reporting, root-cause analysis, knowledge management, beta product launches, training, and Agent Assist pilots. Analyzes performance data, develops support content, provides strategic product feedback, and mentors global support teams to improve customer outcomes and operational efficiency.

Provides advanced technical support for Google Ads products, serving as the final escalation point for complex customer and frontline issues. Owns bug reporting, root-cause analysis, knowledge management, product-launch support, training, and engineering collaboration. Analyzes performance data, supports Agent Assist pilots, develops troubleshooting content, and drives product and process improvements across global support and partner teams.