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The Technical Account Manager owns post-sale relationships for enterprise cybersecurity accounts. Responsibilities include customer engagement, QBRs and executive reporting, security finding triage, configuration reviews, product walkthroughs, adoption, renewals, upselling, and cross-functional issue resolution. The role requires translating cybersecurity insights into client recommendations, managing commercial outcomes, maintaining CRM records, gathering product feedback, and traveling at least 60% to customer sites.

Lead end-to-end product design for complex digital features, from discovery and research through wireframes, prototypes, testing, and delivery. Collaborate with product managers, engineers, and stakeholders to align user needs, business goals, and technical constraints. Create high-fidelity designs, build and maintain design systems, develop live code prototypes, present decisions to leadership, contribute to usability testing, and mentor junior designers.

Own technical presales for Global System Integrator partnerships by developing technical strategies, enabling partner teams, running demos, workshops, and proofs of concept, mapping CloudSEK solutions to security stacks, supporting co-selling, and architecting cybersecurity solutions for enterprise deals. Build partner relationships, roadmaps, enablement content, RFP responses, and technical account plans while training GSI teams to independently present and demonstrate the platform.

Leads CloudSEK’s North American growth by owning regional revenue, GTM strategy, enterprise and strategic accounts, partnerships, channel development, and market expansion. Builds and manages sales and business development teams, drives direct and partner-led pipeline, develops executive relationships, represents the company at industry events, and establishes scalable regional processes, metrics, and business plans.

Own Salesforce administration and development across configuration, Flow automation, CPQ, integrations, security, reporting, deployments, and custom Lightning interfaces. Partner with RevOps, Sales, Customer Success, and Implementation teams to translate requirements into scalable solutions. Maintain Apex code and tests, metadata documentation, API usage, data synchronization, and sandbox-to-production release processes.

Provides L1 technical product support, investigates phishing websites and impersonation threats, manages takedown requests, monitors security alerts, triages incidents, documents response actions, and escalates threats. The role also supports threat intelligence, brand protection, customer communication, playbook development, and AI prompt engineering in a rotational 24x7 environment.

Provides L1 technical product support, investigates phishing sites, fake domains, and impersonation profiles, manages takedown requests, and monitors cybersecurity alerts. The role includes threat triage, incident documentation and escalation, customer communication, playbook development, threat intelligence support, and use of AI prompt engineering to improve detection workflows. Candidates support global customers remotely in rotational shifts.

Customer-facing role that translates threat intelligence into actionable guidance for CISOs and security teams. Review and triage incidents, prioritize based on business impact, prepare customer-ready summaries, follow up to closure, and advise on next best actions. Collaborate with analysts, run weekly incident reviews, and drive adoption of CloudSEK workflows to reduce customer risk.

Own product positioning, messaging, GTM launches, competitive intelligence, analyst relations, and website/AEO presence for CloudSEK's cybersecurity SaaS products. Partner with product, sales, SEO and demand teams to produce sales-ready assets, track adoption, and feed market insights back into product.

Own end-to-end enterprise sales across Southeast Asia: prospecting, partner-led growth, channel management, demos, negotiation, forecasting, and closing. Build territory and partner plans, hit revenue quotas, represent CloudSEK to CISOs, collaborate with engineering, marketing and customer success, and manage onboarding and contract negotiations.