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Own the commercial performance of a portfolio of enterprise Americas accounts. Responsibilities include renewals, upsell and cross-sell, quota attainment, forecasting, negotiation, stakeholder engagement, pipeline development, and closing expansion opportunities. Partner with Deployment Strategists to convert customer value into retained and expanded revenue, while helping develop a repeatable enterprise account growth playbook.

Own a revenue quota by selling new Planhat products to existing customers across EMEA. Responsibilities include prospecting, pipeline creation, discovery, business-case development, negotiation, closing, and strategic engagement with senior technology and AI company stakeholders. The role partners with Growth, Deployment, Sales, and Product teams to identify customer value, build repeatable sales processes, and drive incremental revenue.

Own commercial outcomes for a portfolio of strategic enterprise customers, driving retention, net revenue retention, product adoption, expansion, and measurable business results. Analyze usage and customer health signals to identify growth opportunities and mitigate churn. Serve as a trusted advisor to senior stakeholders, inform product and go-to-market strategy, and mentor junior customer success managers.

Own a revenue quota by selling new Planhat products to existing customers. Build pipeline, identify expansion opportunities, engage senior technology and AI stakeholders, lead deals from discovery through close, and develop a repeatable growth sales playbook in collaboration with Growth, Deployment, Sales, and Product teams.

Sources and identifies candidates for commercial and operations roles, manages candidate pipelines in Ashby, coordinates interviews across time zones, supports outbound recruiting campaigns, builds talent pipelines, and contributes to employer branding and candidate experience improvements. The role offers a path toward owning full recruiting responsibilities.

Owns full-cycle recruiting for commercial and operations roles across the Americas, from entry-level BDRs to VP-level hires. Responsibilities include proactive headhunting, Boolean searches, pipeline development, hiring-manager partnership, sourcing-program optimization, data-driven recruiting, candidate experience, and employer-brand enhancement. The recruiter will build scalable sourcing engines, identify high-impact talent, and support expansion across US and EMEA markets.

Own Planhat’s PR and influencer marketing function, securing media and podcast placements, building journalist and influencer relationships, coaching executives, coordinating launch publicity, managing partnerships, tracking share of voice, and directing external PR agencies. The role builds the function from the ground up and increases brand awareness among target B2B SaaS buyers through systematic earned-media and influencer programs.

Identify prospects and conduct outreach through calls, email, and LinkedIn; build relationships with Customer Success leaders; qualify executive needs across industries and company sizes; and create qualified pipeline for Account Executives. Success is measured by meeting and exceeding activity and pipeline targets, generating discovery calls, and developing trusted internal and external relationships.

Own post-sales deployment programs from strategy and design through CRM operationalization, adoption, measurement, and continuous improvement. Translate Customer Success methodology into repeatable workflows, automation, ownership models, and performance metrics. Lead CS analytics and reporting, drive cross-functional adoption, and use data and AI-enabled process improvements to optimize commercial team execution.

Provide high-volume technical customer support through live chat, troubleshooting permissions, integrations, APIs, metrics, automations, and complex workflows. Investigate root causes, resolve difficult issues, document recurring problems, and create self-service resources. Collaborate with Technical Account Management, Engineering, and Product to escalate systemic issues and improve the product experience while expanding technical scope over time.