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First-line IT troubleshooter who responds to client tickets, diagnoses and resolves technical issues, documents troubleshooting steps in ConnectWise, meets SLA and utilization targets, and maintains customer communication. Requires networking and systems administration knowledge, vendor certifications as assigned (Cisco, VMware, Fortinet, etc.), strong customer service, multi-tasking, and occasional travel to client sites.

Lead and oversee the marketing department to drive revenue, brand, and lead generation. Develop market research, go-to-market plans, and advertising campaigns. Collaborate with sales, product, and services leadership, manage budget and external partners, coach the team, and measure/iterate campaign performance to meet business goals.