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Conduct outbound prospecting across the UK and Ireland through calls, email, LinkedIn, and event follow-up. Research accounts, qualify prospects, uncover business needs, book meetings for Account Executives, nurture opportunities, and maintain accurate Salesforce records. Collaborate with sales and marketing teams to build pipeline and achieve activity and opportunity targets while positioning EHS and compliance solutions with mid-to-senior stakeholders.

Creates and maintains customer-facing technical content, documentation, knowledge base articles, learning resources, release communications, and in-application guidance for SaaS products. Administers and improves the Digital Adoption Platform, building walkthroughs, tooltips, onboarding flows, and contextual help. Partners with Product, Customer Success, Support, and Engineering to improve feature adoption and self-service effectiveness. Develops structured, searchable, AI-ready content and monitors AI-powered support accuracy.

Manage and improve NAC and IAM programs, provide Tier 2 support for access and authentication, implement SSO and Zero Trust controls, oversee access governance and RBAC, automate identity workflows, troubleshoot access incidents, manage vendor relationships, and lead cross-functional security projects.

Manage small-business customer relationships, driving retention, satisfaction, renewals, and account expansion. Advise clients on maximizing ROI from HSI’s EHS and compliance solutions, engage senior stakeholders, identify growth opportunities, communicate customer insights to internal teams, and serve as a trusted technical advisor. The role includes revenue responsibility, quarterly targets, and maintaining a 95%+ net retention rate.

Build and maintain enterprise-grade Playwright automation frameworks, integrate automated testing into Azure DevOps CI/CD pipelines, and expand regression coverage across SaaS applications and APIs. Drive AI-assisted test generation using tools such as Claude, establish QA standards and metrics, prioritize automation opportunities, collaborate with engineering, product, and DevOps teams, and mentor junior QA staff.

Manages post-sale customer accounts, driving adoption, retention, renewals, expansion, and value realization. Develops success plans, monitors customer health metrics, conducts business reviews, resolves challenges cross-functionally, and advocates for customer needs. Uses CRM and customer success platforms to analyze usage data, identify risks and growth opportunities, and provide actionable recommendations to stakeholders.

The Account Executive will manage qualified inbound leads, drive full-cycle sales, conduct product demos, and develop proposals for SaaS solutions in EHS and compliance industries. They will also expand opportunities and maintain account activity using Salesforce.

Serve as primary contact for LMS administrators and users: troubleshoot issues, manage support cases, train customers, administer LMS functionality, escalate technical problems, document interactions, and collaborate with cross-functional teams to improve customer experience.

Design, build, test, deploy and support enterprise full-stack applications. Provide technical leadership, mentor developers, participate in design, code reviews, Agile ceremonies and on-call rotation. Ensure scalable, secure, maintainable solutions, CI/CD automation, incident response, technical debt reduction and cross-functional collaboration with Product, QA and DevOps.

The AI Product Manager is responsible for strategy and execution of AI solutions, managing product roadmaps, collaborating with teams, and improving AI performance through metrics and user feedback.