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The AI Product Manager is responsible for strategy and execution of AI solutions, managing product roadmaps, collaborating with teams, and improving AI performance through metrics and user feedback.

Provides first-line customer support for a SaaS health and safety platform. Responsibilities include managing support cases, troubleshooting issues, guiding users, facilitating training webinars, documenting resolutions, escalating complex problems, identifying recurring issues, and collaborating on product improvements while maintaining service and data protection standards.

Own end-to-end SaaS implementations for EMEA customers, including discovery, requirements gathering, configuration, workflow automation, data migration, testing, training, go-live, documentation, and handover. Manage project plans, scope, budgets, risks, and timelines while serving as the primary technical and client contact. Collaborate with Product and global teams on complex projects and continuously improve implementation quality and customer outcomes.

The Account Executive will manage qualified inbound leads, drive full-cycle sales, conduct product demos, and develop proposals for SaaS solutions in EHS and compliance industries. They will also expand opportunities and maintain account activity using Salesforce.