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The Enrollment Specialist conducts enrollment processes for consumers and their support circles, ensuring document accuracy and recommending improvements to enhance service experience.

The Instructional Designer develops and maintains training programs, collaborates with stakeholders, designs multimedia content, and measures training effectiveness.

Manage and coach a team of Enrollment Specialists to deliver high-quality enrollment services. Oversee referral intake, scheduling, communication, troubleshooting, training on GT tools, process improvement, staffing and reporting. Provide performance feedback, ensure timely service, assist with DocuSign documentation and support operational projects to improve efficiency.

Provide phone-based customer service for people self-directing care and stakeholders. Handle data entry, document preparation and DocuSign processing, document management, timesheet review, payroll checklists, compliance for audits, and collaborate with team to resolve rejected timesheets and reduce errors.

Manage and develop a collections team handling Overpayment Receivables (OPR) and cost share collections. Ensure invoices are accurate, defensible, and compliant; oversee communications, payment tracking, reconciliation, garnishments, and pass-through payments to states. Analyze trends, drive collection performance, and lead process improvements to reduce errors and disputes.

Support budgeting, forecasting, financial modeling, management reporting, and treasury tasks. Build driver-based models, analyze variances, prepare KPI and board reporting, partner with operations, and improve reporting processes and systems.

Provide phone-based support to individuals self-directing care and stakeholders. Perform data entry, document management, DocuSign administration, payroll timesheet review and posting, compliance checks, inbound/outbound calls, and general administrative tasks across Customer Service, Payroll, or Processing areas.

Lead and govern an enterprise PMO to prioritize and deliver strategic, operational, and technology initiatives. Establish PMO framework, portfolio management, governance, and reporting for executives and board. Enable private-equity value-creation, drive benefits realization, apply Lean/process improvement, build a high-performing PMO team, and own PMO tools, KPIs, and executive decision support.

Lead and govern an enterprise PMO to prioritize and deliver strategic, operational, and technology initiatives. Establish PMO framework, portfolio governance, and reporting; enable private-equity value-creation and executive decision-making; build and coach a high-performing PMO team; apply Lean/process improvement; own PMO tools, KPIs, and board-ready reporting to ensure on-time, on-budget delivery and benefits realization.

Lead and develop a collections team managing overpayment receivables and cost share collections. Ensure invoices are accurate and compliant, drive timely payment application and reconciliation, manage communications, coordinate pass-through payments to states, handle garnishments, analyze performance trends, and implement process improvements to reduce errors and disputes.