As a Customer Experience Associate, you will manage daily outreach to members through phone, text, and email, driving enrollment and program participation. You are expected to handle a high volume of calls and maintain a high customer satisfaction score while providing empathetic communication and support.

The SVP of Partnerships is responsible for optimizing commercial performance and driving growth for Bold through the development and implementation of enterprise growth strategies, managing customer relationships, leading sales and customer success teams, and overseeing market research.