Provides first-level and intermediate IT support through service desk calls and tickets, troubleshooting software, hardware, mobile devices, networks, conference room technology, and standard office applications. Installs software, upgrades, and workstation systems; escalates complex issues; supports onboarding and user training; and participates in scheduled help desk and after-hours support rotations. The position is on-site in Madison, Wisconsin, during standard business hours.

Manage full-lifecycle recruiting for multiple positions across Flad offices, from job description development through offers. Partner with hiring managers and HR, source active and passive candidates, communicate with applicants, review resumes, schedule interviews, conduct reference checks, and support orientation. The role also develops recruiting content, researches sourcing methods, and assists with HR projects. It requires working from the Madison office Tuesday through Thursday.