Serve as technical owner of Jira SaaS (Atlassian Government Cloud), administer and configure Jira, build secure integrations with GitLab and ServiceNow, automate data sync and CI/CD traceability, enable Agile adoption, and collaborate with infrastructure and security teams on migrations and governance.

Provide enterprise endpoint support and imaging for Windows, macOS, and mobile devices in a secure federal environment. Administer Entra ID/Active Directory, use Ivanti/KACE/Intune/JAMF for deployments, troubleshoot authentication and endpoint issues, perform secure drive sanitization, document changes, and coordinate with service desk, network, cloud, and cybersecurity teams to maintain compliance with Zero Trust and IRM standards.