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Support the Branch Manager in planning and executing community events and marketing initiatives to increase local brand awareness. Create social content, build local partnerships, represent the branch at events, assist with promotions, and recommend promotional materials. Primarily weekend work with some weekday on-site attendance.

Administer and optimize the Encompass LOS: design input forms and business rules, implement change requests, troubleshoot system issues, support integrations, collaborate with .NET and product teams, and serve as escalation point for support to ensure loan processing and compliance workflows run smoothly.

The Final Documents Specialist reviews, inspects, and processes trailing loan documents, ensuring accuracy and compliance while managing document pipelines.

Manage Non-QM pricing and rate-lock operations, including exception and off-sheet pricing, issuing locks and quotes, analyzing loan-level risk, collaborating with Credit and Secondary/Capital Markets, documenting exceptions in LOS/CRM, ensuring compliance, and reporting pricing trends and impacts.

Support the Lock Desk by processing rate locks, changes, reprices, and extensions in Encompass; assist loan officers with post-lock inquiries; work with Secondary Marketing on system changes, testing, and process improvements; provide training and cross-functional support.

Support HR compliance by coordinating I-9 verification, background checks, VOEs, personnel files, and compliance posters. Serve as initial contact for compliance inquiries, assist audits and onboarding, maintain accurate records, and recommend process improvements while providing responsive customer service.

Process rate locks, changes, reprices, and extensions in Encompass; assist loan officers with post-lock inquiries; support Secondary Marketing system changes, testing, and process improvements; provide training and cross-functional support.

The Corporate Recruiter will utilize traditional and creative sourcing strategies to achieve staffing objectives, evaluate candidates, and collaborate with HR for onboarding.

Provide income calculations and reviews for Non-QM wholesale loans, interpret and apply investor guidelines, analyze complex tax and financial documents, support loan officers via ticketing/phone/email, create technical documentation and training, and ensure risk, compliance, and underwriting standards are met.

Provide underwriting guidance to loan officers and processors via ticketing, phone, and email. Analyze complex income documentation and loan scenarios, suggest options across investors, create technical documentation, track tickets, participate in departmental calls, and assist with training while maintaining underwriting knowledge and designations.