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Process customer transactions accurately via email and case systems, handle enquiries, manage case queues and reporting, follow procedures and controls, escalate complex issues, and identify process improvements to ensure timely, compliant end-to-end customer experiences.

As a Lead Commercial Finance, you'll partner with various teams to enhance commercial decision-making, manage profitability analyses, develop KPIs, support pricing strategies, and mentor team members to improve financial practices.

Investigate and analyze corporate customers to ensure KYC and AML compliance for US and Canada accounts. Update customer profiles and internal documentation, gather KYC information via internal/external communication, support audits, training, projects, and ad-hoc tasks, and help decide whether to continue customer relationships.

Lead enterprise data architecture: design and implement scalable data platforms (Snowflake, AWS), data models, ETL/ELT pipelines, governance, BI semantic layers (Tableau), and integrate AI/ML needs while ensuring security, compliance, and high data quality.

The Head of Liquidity Management oversees Convera's global liquidity strategies, forecasting, risk management, and partnerships, while adapting to emerging technologies.

Design, build, and scale bank-grade data platforms: develop scalable AWS-based ingestion pipelines, orchestrate with Airflow, transform with dbt Cloud into Snowflake, enforce Medallion architecture, ensure data quality, lineage, governance, and CI/CD for analytics and regulatory reporting.

Design and implement transaction monitoring and sanction screening systems, developing REST services, and enhancing microservices architecture while maintaining web-based applications.

Develop scalable web applications using Microsoft technology stack and AWS. Maintain microservices with .NET Core and C# Web API, manage databases, and troubleshoot application issues.

The Commercial Finance Lead partners with sales and product teams to enhance decision-making through financial insights, price strategy, and commercial performance, while mentoring junior members.

Provide high-volume, multilingual (Mandarin/Cantonese/English) customer support via phone, email and eService channels. Resolve issues on first contact, recommend solutions, support regulatory and reporting needs, contribute to process improvements and projects, and use data to inform service quality.