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The Senior Instructional Design Specialist will collaborate with business partners to identify training needs and develop instructor-led and virtual training solutions. Responsibilities include designing engaging activities, creating measurable learning objectives, evaluating training effectiveness, and developing materials that ensure knowledge retention. This role requires independent work in a dynamic environment, focusing on quality and creativity.

As a Customer Support Associate, you will provide exceptional care to Convera customers by addressing inquiries, resolving issues, and continuously improving service quality. You will operate in a hybrid role, engaging with clients primarily via phone and email to ensure a positive customer experience, while also supporting team objectives and reporting needs.

As the Digital KYC & Onboarding Product Manager, you will lead product direction and enhance customer experience for global KYC and customer maintenance teams. Responsibilities include managing KYC product roadmaps, articulating value propositions, working with cross-functional teams, driving product strategies with data, and leading process improvement initiatives.