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Provides telephone and email support to education clients and students regarding pre- and post-payment queries. Responsibilities include investigating transactions, updating cases in Enterprise Case Management, monitoring payments, coordinating with Sales and Operations, resolving issues, meeting service-level agreements, and maintaining accurate communications. The role requires strong customer service, communication, organization, attention to detail, and the ability to manage high-volume queries in a fast-paced financial services environment.

Provides end-to-end operational and administrative support to the sales team, including client request follow-up, issue resolution, deal and transaction booking, account setup, payment and settlement support, expiry tracking, and customer reporting. Coordinates with Sales, Operations, Legal, Finance, Product, Privacy, and Risk teams while maintaining accurate records and ensuring client and deal-related tasks are completed on time.

Provides customer and operational support for B2B cross-border payments, including handling enquiries, processing transactions, resolving payment issues, investigating overdue balances, maintaining compliant records, and meeting service standards. The role collaborates with internal stakeholders, identifies risks and process improvements, and supports knowledge sharing. It requires Czech and English communication skills, attention to detail, resilience, and the ability to manage multiple case-driven work types in a hybrid environment.

Leads FP&A support for commercial sales, including forecasting, financial analysis, KPI reporting, dashboard development, budgeting, consolidation, and executive presentations. The role provides financial modeling and strategic decision support for growth initiatives, supports monthly close, evaluates performance and risks, and improves finance processes. It partners closely with sales, accounting, tax, finance, and senior management teams.

Serve as Compliance Officer for French operations, overseeing AML/CFT, financial crime, sanctions, suspicious transaction reporting, regulatory reporting, compliance controls, audits, and regulatory engagements. Advise senior leadership on compliance risks, policies, products, and expansion plans; oversee outsourced activities, implement regulatory changes, and act as a decision-maker for complex financial crime matters.

Supports accounting and finance operations through sales commission calculations, invoicing, accruals, reconciliations, discrepancy investigation, reporting, and dashboard maintenance. The role also contributes to process improvement, standardized workflows, compliance with internal controls, and cross-functional collaboration across geographically distributed teams.

Handles internal and external customer queries related to pre- and post-payment activities. Processes financial transactions, manages cases and emails, prepares operational reports, performs control checks, resolves issues, and coordinates with internal teams. Ensures accurate, timely processing within SLAs, quality standards, compliance requirements, and regulatory guidelines while delivering strong customer service.

Manage customer interactions, escalated cases, transaction processing, and operational enquiries across phone, email, case management, and digital channels. Investigate discrepancies, identify risks, meet service-level targets, maintain accurate documentation, and ensure regulatory compliance. The role also supports process improvements, operational projects, quality reviews, colleague mentoring, onboarding, and complex-case resolution while delivering empathetic, high-quality customer service.

Performs daily bank and account reconciliations, investigates open items, enters and analyzes financial data, maintains general ledger entries, and ensures regulatory compliance. The role requires bookkeeping knowledge, Excel proficiency, analytical ability, professional communication, and independent work. It is a full-time, office-based position in Vilnius with Monday-to-Friday hours.

Prepares monthly, quarterly, and annual financial statements under local GAAP and regulatory requirements. Analyzes accounting data, investigates variances, reviews balance sheet and profit and loss accounts, and supports period-end closing. The role also improves reporting processes and controls while collaborating with auditors, finance teams, and international stakeholders across jurisdictions.