Handle inbound and outbound customer retention calls, prevent cancellations, resolve billing and service concerns, apply eligible retention offers, troubleshoot devices, document interactions, and meet save-rate, quality, productivity, and compliance targets. Representatives navigate CRM and case management systems, manage escalations, complete follow-ups, and provide professional, empathetic customer service while maintaining accurate records and collaborating with the team.

Handle inbound and outbound customer calls, assess needs, recommend products and services, explain pricing and benefits, overcome objections, enter accurate customer data into CRM systems, follow up with prospects, and meet sales and quality goals in a remote, metrics-driven call center.