Top Tech Jobs & Startup Jobs

Leads competitive intelligence for the U.S. telecommunications market by monitoring competitor strategies, pricing, promotions, earnings, network expansion, and product developments. Produces executive reports, presentations, and briefings; partners with marketing, product, sales, and customer experience teams to develop commercial strategies and positioning. Builds centralized intelligence repositories, automates insight workflows with AI, evaluates market threats and opportunities, and supports launches and regional expansion initiatives.

Handles inbound and outbound customer contacts involving service downgrades, disconnections, billing, technical issues, and retention. Uses negotiation, sales, troubleshooting, and customized solutions to retain customers, resolve concerns, upsell products, and meet quality and KPI targets. Reviews competitor offers, processes orders, and supports escalated inquiries while delivering professional customer service in a rotating-shift call center environment.

Partners with leaders and cross-functional teams to align HR strategies with business objectives. Drives performance management, coaching, workforce planning, employee engagement, diversity and inclusion, organizational change, and strategic HR initiatives. Uses data analytics to support decision-making and helps build an adaptable, high-performing, and inclusive workplace. Requires strong HR consulting, coaching, facilitation, conflict resolution, analytical, and change-management skills, along with essential English/French bilingualism.

Handles inbound and outbound customer contacts from customers considering service downgrades or cancellations. Uses negotiation, retention, sales, troubleshooting, and customer service skills to resolve issues, promote Cogeco products, process orders, and meet quality and KPI targets. Responsibilities also include billing support, competitor research, escalated inquiry resolution, upselling, and working flexible rotating shifts in a 24/7 environment.

Manages relationships with property management teams and boards for newly acquired and existing bulk communities. Leads service launches, coordinates with sales, construction, and operations teams, improves customer experience, supports product sales and retention, develops community engagement plans, and uses customer feedback and NPS to drive improvements. Requires strong communication, organization, influence, customer focus, project coordination, and independent judgment.

Manage financial tracking, CAPEX/OPEX allocation, forecasting, accruals, cloud cost management, and procurement workflows for IT and Engineering initiatives. Administer ERP purchasing processes, resolve three-way matching issues, monitor purchase order burn rates, and partner with Finance, Engineering, IT, and vendors. Maintain capitalization compliance, track assets and project milestones, reconcile labor allocations, and develop financial models and dashboards for leadership.

Manage financial tracking, CAPEX/OPEX accounting, forecasting, accruals, cloud cost allocation, and procurement workflows for technical initiatives. The role administers ERP purchasing processes, resolves invoice discrepancies, monitors purchase order commitments, supports capitalization and asset retirement, and provides financial dashboards and guidance to IT and Engineering leadership. It also partners with Finance, Accounts Payable, vendors, and technical teams to maintain budget compliance and identify cost-saving opportunities.

Prepare and host continuous Radio Circulation broadcasts, monitor metropolitan traffic using road cameras, provide accurate real-time traffic updates, conduct interviews, answer motorists’ calls, coordinate with transportation partners, and share information with colleagues. The role requires strong French communication, improvisation, information synthesis, geographic interest, and the ability to work quickly and accurately under pressure.

Supports corporate development and strategic growth initiatives through mergers and acquisitions analysis, valuation modeling, due diligence, capital allocation assessments, ROI analysis, industry benchmarking, and investment recommendations. Maintains forecasts and long-term financial models, supports business-unit efficiency initiatives, and presents analyses to senior management and the Board. Requires strong financial modeling, analytical, communication, and French-English bilingual skills.

Creates, edits, publishes, and maintains digital content across websites, apps, and other channels. Manages CMS uploads and formatting, ensures brand consistency, optimizes content for SEO, monitors performance, troubleshoots CMS issues, performs cross-device QA, and documents content workflows. Collaborates with designers, product managers, and stakeholders while supporting English and Spanish content.