Top Tech Jobs & Startup Jobs

Atender clientes por teléfono y otros canales, usando herramientas y procesos internos para ofrecer una excelente experiencia, asesorar correctamente y alcanzar metas del departamento.

Provide inbound/outbound and online customer support; resolve routine product/service issues, meet KPIs, document interactions in call tracking systems, maintain product knowledge, upsell when appropriate, and participate in process improvement activities. Work in a fast-paced, team-oriented environment with shift rotation as needed.

Handle inbound/outbound calls and online inquiries to resolve routine product/service issues, meet KPI targets, document interactions in call-tracking systems, offer additional products/services, maintain basic client product knowledge, rotate shifts, and work independently or as part of a team to improve customer satisfaction.

Provide inbound/outbound customer support via phone and internet, resolve routine product/service issues, document interactions in call-tracking systems, meet KPI targets, offer additional products/services, and participate in initiatives to improve customer satisfaction. Work requires courteous communication, basic product knowledge, PC navigation, shift rotation, and adherence to defined procedures.

Handle inbound/outbound customer contacts to resolve routine product/service issues, document interactions in call-tracking systems, meet KPI targets, offer additional products/services, and participate in initiatives to improve customer satisfaction while following defined procedures and rotating shifts as needed.

Manage end-to-end Microsoft renewals for Mainland China/Taiwan customers: qualify leads, drive renewal pipeline, coordinate stakeholders, identify upsell/cross-sell opportunities, maintain data hygiene, and meet revenue and forecast targets.

Provide inbound/outbound and online customer support, resolve routine product/service issues, document interactions in tracking systems, meet KPIs, offer additional products/services, and participate in satisfaction improvement activities.

Provide front-line customer support via inbound/outbound calls or online channels. Resolve routine product/service issues, document interactions in tracking systems, meet KPI targets, offer additional products/services, and participate in improvement activities. Maintain basic client product knowledge and professional, empathetic communication while working shifts in a high-volume environment.

Manage and enable channel partners to drive sales and retention for assigned territory. Deliver forecasts, conduct consultative health checks, identify at-risk customers using predictive data, resolve escalations, provide partner training, maintain CRM hygiene, and collaborate cross-functionally to improve sales processes and customer experience.

Work as a B2B Sales Representative servicing resellers: register and onboard partners, handle inbound/outbound calls and emails, provide product information, identify high-value opportunities, act as main contact for telemarketing campaigns, and process callout and marketing activities.