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Sell and renew contracts for an assigned client territory in French. Conduct high-volume outbound phone and email outreach, manage customer objections, capture data in CRM, provide sales forecasts, identify upsell opportunities, and collaborate with the sales team and manager to retain and grow accounts.

Handle inbound/outbound customer contacts via phone or internet, resolve routine product/service issues, meet KPIs, document interactions in call tracking systems, maintain product knowledge, upsell when appropriate, and work rotating shifts as required.

Handle inbound/outbound customer calls to retain and sell basic products and services. Meet sales targets and KPIs, use scripts and probing, resolve billing/questions, accurately document accounts, and participate in initiatives to improve satisfaction and performance. Work shifts as required, follow procedures, and provide courteous, empathetic customer service.

Sell and renew contracts by engaging customers via outbound phone and email, articulate product value, maintain CRM, provide sales forecasts, handle objections, qualify leads, perform health checks, and report to a Sales Manager.

Manage customer contract renewals within an assigned territory to meet revenue quota. Maintain CRM, perform outbound calls/emails, provide sales forecasts, master product knowledge, handle objections, resolve customer issues, pursue upsell opportunities, and collaborate with the sales team and manager.

Provide advanced technical support for client customers, handling escalated and complex cases. Troubleshoot hardware, software, networking, and data storage issues; coach and train junior advisors; meet KPIs; perform reporting analysis; rotate shifts as needed and deliver high-quality customer service in Mandarin.

Handle inbound/outbound customer contacts via phone, email or chat to resolve routine technical and service issues, document interactions, maintain product knowledge, escalate when needed, offer additional services, and meet KPIs. May include content moderation of explicit material for some assignments.

Generate and qualify sales leads for cloud solutions, act as first customer contact, nurture client relationships, identify upsell/cross-sell opportunities, collaborate with solution specialists and partners, and relay customer feedback to the business.

Sell and renew contracts for assigned clients within a territory, primarily via outbound phone and email. Maintain CRM, provide sales forecasts, demonstrate product value, handle objections, identify upsell opportunities, and collaborate with the sales team and manager to retain and grow customers.

Drive SMB B2B customer acquisition for SaaS cloud solutions in Hong Kong. Conduct consultative selling, convert leads using BANT, manage CRM and pipeline, forecast sales, collaborate with technical and partner teams, and pursue upsell/cross-sell opportunities to meet revenue targets.