Top Tech Jobs & Startup Jobs

Handle inbound/outbound customer and technical support via phone, email, chat or web; resolve routine and complex product/service issues; meet KPIs; document interactions in call-tracking systems; escalate as needed; offer additional products/services; participate in customer satisfaction and performance improvement activities; rotate shifts as required.

Support existing customers through phone and email to build relationships, ensure satisfaction, conduct regular health checks, document feedback, address roadblocks, and collaborate with teams to improve product adoption.

Provide inbound/outbound customer and technical support via calls, email, chat or web. Resolve routine and complex queries, document interactions in tracking systems, maintain product knowledge, escalate as needed, and participate in activities to improve customer satisfaction. May involve content moderation of explicit or sensitive material depending on assignment.

Handle inbound/outbound/online customer inquiries, resolve routine issues, record interactions in call tracking systems, meet KPIs, upsell products/services when appropriate, follow procedures, and work rotating shifts in a fast-paced contact center environment.

Monitor and evaluate inbound/outbound calls, chat, and email for accuracy and adherence to quality standards. Report evaluation results, participate in calibration and quality audits, support process improvements, maintain program knowledge, meet productivity targets, and contribute to training and quality documentation.

Manage account renewals and retention across Greater China, driving contract renewals, upsell and expansion for health-technology products. Maintain CRM, build sales pipeline, deliver forecasts and quotes, perform account research, engage exec-level stakeholders, and meet quota targets through consultative selling and relationship management.

Supervise and coach a team of call center associates to meet KPIs, manage attendance and performance (including corrective action), handle escalated calls, run team meetings, and enforce policies. Support hiring, promotions, and performance appraisals (Philippines-specific managerial duties).

Provide phone and chat technical support for multifunction devices, troubleshoot hardware and software issues, meet SLAs, collaborate with team members, and ensure high customer satisfaction while handling client requests and parts logistics.

Provide inbound/outbound customer service and technical support via calls, email, or chat. Resolve routine and complex product/service issues, document interactions in tracking systems, escalate when needed, promote additional products, and participate in quality and satisfaction improvement activities. May include content moderation of sensitive material for some roles.

Provide inbound/outbound and online customer service: resolve routine product/service issues, meet KPI standards, document interactions in call-tracking systems, promote additional products/services, follow procedures, and participate in initiatives to improve customer satisfaction.