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Leads sales teams supporting client accounts, driving revenue growth, business expansion, customer onboarding, product adoption, account health, renewals, upselling, and contract extensions. Builds and manages strategic client relationships while partnering with Sales Directors and external customers to improve team performance and retention.

Develop and maintain scalable Node.js applications in AWS, extract data from legacy systems, build REST APIs, diagnose complex issues, and contribute to solution architecture. The role requires unit-tested code, Agile collaboration, CI/CD pipeline participation, SQL database knowledge, and effective communication with technical and business stakeholders.

Lead customer-facing technical consulting engagements from discovery through deployment. Design, build, test, and deploy scalable SaaS solutions using APIs, integrations, middleware, automation, and multiple programming languages. Advise customers on architecture and technical tradeoffs, document solution designs, estimate project effort, manage technical delivery, review team architectures, mentor colleagues, and collaborate with product and engineering teams on enhancements.

Handles customer and boutique support requests through phone, email, voicemail, chat, and automated alerts. Logs cases, resolves issues within SLA, escalates service problems, maintains application knowledge, and supports team coverage. The role also requires administrative accuracy, participation in meetings, adherence to processes, and maintaining customer satisfaction and service quality. Native French and fluent English are required, along with Windows/MS Office knowledge and strong communication and problem-solving skills.

Develops B2B and partner marketing strategies, communications plans, and differentiated marketing solutions. Supports sales proposals, client consultations, demand generation, upsell, cross-sell, and renewal initiatives. Uses AI tools, martech, adtech, data, analytics, and Salesforce capabilities to create strategic recommendations and service offerings. Educates teams on B2B marketing best practices and collaborates with sales, technology, program management, and solution teams.

Supports and improves the Insider Risk and Compliance program by conducting security assessments, no-notice inspections, investigations, risk analysis, reporting, and remediation tracking. The role identifies insider, fraud, cyber, operational, privacy, HR, finance, and IT risks; collaborates with stakeholders; maintains governance and records; prepares corrective action plans; leads assigned investigations; and supports security awareness and compliance activities.

Supports enterprise compliance, risk management, governance, and audit activities. Conducts compliance audits, control testing, risk assessments, incident investigations, and process walkthroughs. Maintains risk registers, tracks corrective actions, monitors key risk indicators, and prepares dashboards and reports for leadership. Partners with Operations, HR, IT, Security, and Client Services to address control gaps, mitigate risks, support client and external audits, and promote compliance awareness.

Conduct high-volume outbound sales development for Japanese-speaking customers across Japan and APAC. Responsibilities include lead qualification, conversion, customer health checks, renewals, objection handling, forecasting, CRM maintenance, and customer engagement. The role requires explaining AI-enabled product capabilities, using sales productivity tools, resolving customer concerns, and collaborating with sales management. This is a fully on-site, permanent position in Singapore.

Provide multilingual customer support (German or Italian) across channels—phone, email, chat and social media—for clients including music streaming, travel, fashion e‑commerce, and technical support. Resolve inquiries, troubleshoot technical issues, assist with orders/returns, and help improve customer satisfaction. Work full‑time with flexible hours; opportunities for remote work and career development.

Monitor and evaluate inbound/outbound calls, chat, and email for quality and adherence to standards. Report findings, participate in calibration and audits, support process improvements, maintain program knowledge, meet productivity requirements, and contribute to training and quality documentation.