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Business Analyst supporting data integration, reporting, and analytics initiatives. Responsibilities include gathering and documenting business requirements, converting them into user stories, mapping and validating data, testing solutions, assessing risks, supporting deployments and business transitions, and collaborating with project teams and cross-functional stakeholders. The role also contributes to status reporting, business cases, training, and product adoption.

Leads the Software Orchestration team, translating software, cloud, and security strategies into coordinated roadmaps, workstreams, milestones, and measurable outcomes. Manages analysts and orchestration professionals, oversees business analysis and dashboards, improves data infrastructure and tooling, and drives cross-functional stakeholder alignment. The role supports go-to-market readiness, project and portfolio governance, operational cadence, process improvement, executive communications, and data-informed decision-making across sales, supply chain, operations, marketing, services, and technology functions.

Processes customer orders and quotes, manages fulfillment and inventory requests, builds client relationships, addresses service issues, provides reporting, supports account planning, and coordinates customer rollouts. The role focuses on new and at-risk accounts, requires proactive communication, sourcing support, contract coordination, and collaboration with Sales, PMO, and Enterprise Operations.

Manage operational customer accounts as the primary escalation contact, overseeing account health, SLAs, KPIs, issue resolution, risk mitigation, reporting, inventory and delivery coordination. Partner with account managers, PMO, supply chain, and internal teams to resolve concerns, improve processes, maintain documentation, support business reviews, and identify account expansion opportunities.

Designs and distributes digital assets across marketing and sales channels, including e-magazines, eBooks, web graphics, digital signage, social media content, case studies, white papers, ads, and presentations. Produces accurate, brand-compliant collateral, manages overlapping workloads independently, meets deadlines, presents design concepts, and maintains quality and consistency across projects.

Manage supplier negotiations, purchase orders, inventory levels, forecasting, spend management, cost-saving initiatives, alternate sourcing, and supplier relationships. The role supports sales and customer organizations with purchasing guidance while optimizing product availability and minimizing aged or obsolete inventory across assigned categories and warehouse locations.

The R2R Analyst manages month-end financial close activities, prepares and reviews journal entries, performs complex balance sheet reconciliations, investigates variances, and ensures account balances are accurate and fully supported. The role prepares reporting and audit documentation, coordinates with cross-functional teams to resolve data issues, maintains financial controls, and assists with financial reporting.

Manages Windows and Mac infrastructure, office networks, SaaS applications, Azure, Intune, Microsoft 365, endpoint security, and enterprise software deployments. Provides senior technical support, monitors Microsoft environments, documents procedures, trains users, and supports security and compliance initiatives. Leads technology implementations, migrations, process improvements, issue escalations, and cross-functional projects while helping develop long-term IT strategy. Requires occasional travel to other offices.

Manages enterprise customer relationships, order and quote fulfillment, inventory and logistics coordination, customer reporting, issue resolution, contract support, and account communications. Coordinates internal teams and subject matter experts, maintains pricing and custom catalogs, supports customer rollouts, identifies future needs, and contributes to pipeline growth and profitability. The role serves as the primary customer contact while ensuring service-level and delivery expectations are met.

Leads technology deployment projects from planning through closeout, including multi-site POS replacements. Manages schedules, scope, budgets, financial tracking, customer communications, risks, issues, KPIs, change requests, status reporting, and repeatable workflows. Coordinates internal teams and customer stakeholders while resolving issues, improving efficiency, and ensuring delivery outcomes. Requires strong analytical, communication, leadership, and problem-solving skills, along with project management software and Smartsheet expertise.