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Manages regional audiovisual programs across multiple project streams, coordinating stakeholders, supporting project and technical leads, resolving escalations, tracking performance, communicating milestones, and ensuring compliance and security actions. Aligns regional execution with global strategy and cascades Microsoft business updates. The role requires up to 50% travel and supports AV meeting room deployments at scale.

Coordinates IT procurement projects from initiation through completion, including vendor research and management, procurement documentation, timelines, budgets, compliance, stakeholder communication, and reporting. Collaborates with finance, legal, IT, and procurement teams to mitigate risks and improve processes. The role requires experience in procurement, supply chain, or project coordination, along with knowledge of IT procurement, contracts, vendor management, and procurement tools.

Leads regional audiovisual design for Microsoft conference room deployments. Produces and quality-assures AutoCAD drawing packages, coordinates AV systems with architectural and construction documentation, validates bills of materials, manages revisions and standards deviations, responds to RFIs, and supports installation, commissioning, and handover. The role requires independent CAD production, AV systems expertise, strong QA/QC, stakeholder coordination, and technical problem-solving.

Designs scalable, secure, and commercially viable IT solutions for EMEA customers and sales teams. Responsibilities include technical discovery, solution architecture, needs assessments, proposals, statements of work, service estimates, presentations, pipeline forecasting, partner engagement, and transition to implementation. The role focuses on cloud, infrastructure, networking, security, modern workplace, data center, and managed services, while maintaining customer relationships and supporting pre-sales opportunities, proofs of concept, and architectural engagements.

Manages projects from initiation through closeout, ensuring delivery within scope, schedule, budget, and quality expectations. Develops project plans, coordinates cross-functional teams, manages risks, issues, dependencies, vendors, resources, and project communications. Tracks milestones and budgets, provides status reporting, controls scope changes, maintains documentation, and conducts lessons learned. Requires strong stakeholder management, organization, problem-solving, communication, and project lifecycle experience in a matrixed environment.

Coordinates IT procurement projects from initiation through completion, including defining requirements, evaluating vendors, preparing RFIs, RFPs, and purchase orders, tracking budgets and deliverables, ensuring contract and policy compliance, communicating risks, and maintaining procurement records. The role also supports vendor relationships, cross-functional collaboration with finance and legal teams, reporting, and procurement process improvements.

Manages operational customer accounts, serving as the primary escalation contact and coordinating internal teams across order fulfillment, supply chain, inventory, logistics, reporting, SLAs, and issue resolution. The role monitors account health and KPIs, conducts operational business reviews, mitigates risks, maintains documentation, supports client concerns, drives process improvements, and identifies account-development opportunities.

Manages client success for enterprise IT accounts by processing orders and quotes, coordinating sourcing and inventory, resolving customer issues, providing reporting, maintaining service-level agreements, and building customer relationships. The role supports new and at-risk accounts, identifies growth opportunities, coordinates project rollouts, and partners with sales, PMO, and enterprise operations to deliver timely service.

Manages supplier purchasing, inventory levels, purchase order execution, forecasting, spend management, cost-saving initiatives, and alternate sourcing for assigned IT product categories. Negotiates pricing and terms, minimizes aging and obsolete inventory, advises sales and customer teams, maintains supplier relationships, and coordinates with distributors and manufacturers. The role may also oversee associate buyers and pricing specialists.

Manage and automate Windows and Mac infrastructure, office networks, SaaS applications, endpoint deployments, Microsoft environments, security controls, and user support. Lead system implementations, migrations, process improvements, issue escalations, documentation, training, and technology projects. Collaborate with leadership on strategic planning, resource allocation, compliance, and operational frameworks. Provide senior-level support for hardware, software, connectivity, AV systems, and business applications. Travel to other offices up to 10% of the time.