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Greet and check in/out patients, answer and direct phone calls, maintain front office/lobby, perform secretarial tasks (printing, scanning, fax), process patient payments via Clinical Conductor, and ensure adherence to FDA/ICH/GCP/SOPs. Provide friendly customer service, support site operations, and perform other duties as assigned. On-site role with light physical requirements.

Serve as a strategic HR partner to site leaders, aligning HR initiatives with business objectives. Provide employee relations support, talent management, workforce planning, performance and succession management, change management, and HR data analytics. Drive site-level engagement, compliance with employment and clinical research regulations, and coordinate with Talent Acquisition and leadership to improve retention and productivity.

The Front Desk Receptionist greets patients and clients, directing calls and providing customer service, while maintaining the front office area and ensuring a pleasant experience for visitors.

Develops and executes patient-focused marketing campaigns to recruit and retain clinical trial participants. Manages social media and website content, creates collateral, supports events and community outreach, conducts market research, tracks campaign performance, and ensures regulatory compliance. Collaborates with site teams and vendors and produces analytics and reports to optimize recruitment.