Owns sales and customer workflows, analyzes pipeline and revenue data, maintains CRM accuracy, coordinates quote-to-cash activities, resolves operational issues, and recommends process improvements. The role also conducts outbound prospecting, qualifies leads, supports discovery and customer conversations, manages follow-up, and develops smaller opportunities. It collaborates across Sales, Finance, Service Delivery, Professional Services, and technical teams, with approximately 10% travel and a path toward Account Manager responsibility.

Designs, configures, maintains, and troubleshoots enterprise networks, wireless systems, firewalls, servers, virtualization platforms, Windows Server, Active Directory, Entra ID, and Microsoft 365. Provides Level 3 escalation support, manages security, backups, disaster recovery, endpoint platforms, and infrastructure documentation. The role is onsite in Hauppauge, NY, with occasional travel of up to 25%.