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Lead customer education, adoption, marketing, and advocacy to drive product adoption, retention, and expansion. Build and scale Absorb Academy, create adoption playbooks with Product, develop advocacy and reference programs, and partner with GTM/Sales to convert engagement into revenue.

Manage a mid-market book of business to increase net dollar retention through upsells, cross-sells, and contract renewals. Build strong client relationships, generate proposals, manage pipeline, align Absorb solutions to client goals, and maintain product knowledge while collaborating with internal teams to improve sales processes.

Manage a book of mid-market accounts to grow net dollar retention via upsells, cross-sells, renewals, and new opportunities. Build strong client relationships, manage pipeline and proposals, negotiate renewals, and collaborate with internal teams to support client lifecycle and product adoption.

Lead and mentor a US/Canada account management team to drive retention, renewals, expansion, and net retention. Own strategic account plans, Executive Business Reviews, contract negotiations, feature adoption, and cross-functional collaboration to maximize customer value and inform product direction.

Lead and mentor the US/Canada account management team to drive retention, renewals, expansion, and net retention. Develop strategic account plans, analyze account health, run executive business reviews, manage contracts and negotiations, champion product feedback, drive feature adoption, and collaborate cross-functionally to ensure measurable customer value.

Lead a team of content marketers, copywriters, and SEO specialists to own search and AI answer-engine strategy. Build AI workflows, define editorial standards, produce differentiated content across the funnel, audit and optimize existing content, measure visibility and impact, and oversee distribution across web, social, paid and external platforms to drive demand and conversions.

Manage a book of SaaS accounts to drive net dollar retention through renewals, upsells, cross-sells, and relationship management. Own proposals, SOWs, pipeline reporting, and collaborate with Customer Success, Product, and Support to ensure client value and growth.

Lead positioning, messaging, and go-to-market strategy for product bets. Partner with GTM, Product, Sales, and Customer teams to define success metrics, develop sales enablement, drive adoption, and iterate post-launch using market and customer insights and AI-augmented execution.

Manage a book of SaaS accounts to drive net retention through upsells, renewals, and relationship management. Build proposals, manage pipeline, collaborate cross-functionally, and support client lifecycle and product adoption.

Lead and grow an account management team responsible for renewals, upsells, and expansion. Own operational metrics, forecasting, account plans, and stakeholder relationships while collaborating cross-functionally to drive net dollar retention and revenue growth.