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Manage ocean shipping documentation within a fast-paced logistics operation. The role requires understanding ocean documentation processes, prior shipping or supply chain experience, stakeholder collaboration, teamwork, customer focus, and flexibility to work the 6:00 PM to 3:00 AM IST night shift.

Manage end-to-end customer shipment experiences across road, rail, and sea logistics. Serve as the primary customer contact, monitor cargo movements, answer requests, advise on digital solutions, maintain knowledge of procedures and regulations, and develop supply chain improvements. Build strong customer relationships through proactive communication, collaboration, and creative problem-solving.

Supports day-to-day customer experience operations, including customer channels, case management, onboarding, relationship management, contracts, and disputes. Handles customer queries, maintains accurate records, resolves routine issues, escalates complex matters, coordinates with internal stakeholders, and follows established processes to ensure accurate, compliant, and timely service delivery. The role also contributes to process improvements and administrative, technical, and operational activities.

Supports day-to-day customer experience operations, including customer channel and case management, onboarding, relationship management, contract and dispute support, recordkeeping, and issue resolution. The role follows established processes, maintains accurate customer information, coordinates with internal stakeholders, escalates complex matters, and contributes to process improvements while delivering timely, compliant, and accurate service.

Supports ocean customer experience operations, including customer channels, case management, onboarding, relationship management, contracts, disputes, and query resolution. Maintains accurate records, follows standardized procedures, resolves routine issues, escalates complex matters, coordinates with internal stakeholders, and contributes to process improvements while ensuring quality, compliance, and timely service delivery.

Supports customer retention and loyalty by monitoring business outcomes, driving adoption and value, resolving challenges, coordinating internal teams, managing contracts and tenders, supporting sales activities, communicating service changes, and maintaining customer relationship health. The role also handles escalations, reporting, training, special projects, and account support while working night shifts in the office five days per week.

Supports day-to-day customer experience operations, including channel and case management, onboarding, relationship management, contracts, disputes, and customer inquiries. Maintains accurate records, resolves routine issues, escalates complex matters, coordinates with internal stakeholders, follows standardized processes, and contributes to process improvements while ensuring service quality, compliance, and timely delivery.

Develops and standardizes contract logistics processes across warehousing, distribution, and cold-storage sites. Applies Lean and Six Sigma to improve space utilization, product flow, efficiency, safety, and costs. Implements global standards, trains warehouse teams, supports KPI tracking and technology rollouts, develops SOPs, conducts site maturity assessments, and drives continuous improvement and change management across multiple locations.

Supports client managers by building customer relationships, monitoring account goals and adoption, resolving challenges, coordinating service commitments, assisting with contract renewals and tenders, and supporting sales, commercial activities, reporting, escalations, training, and global initiatives.

Manages daily Equipment Maintenance & Repair operations, including KPI and SLA performance, workflow, vendor queries, invoice disputes, container repair processes, stakeholder relationships, reporting, compliance controls, and continuous improvement. Leads teams, supports resource planning, analyzes operational trends, drives process standardization, and contributes to audits, special projects, transformation, and automation initiatives.