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The Customer Experience Partner is responsible for managing the customer experience for small to mid-sized clients, ensuring compliance with company procedures. The role involves supporting client operations, optimizing communication and service delivery, and monitoring operational performance while addressing client needs effectively.
The Senior Executive Assistant will provide professional support to the President by managing schedules, organizing meetings, planning travel, and ensuring effective communication with stakeholders. Responsibilities include overseeing expenses, maintaining communication channels, and supporting the Regional Leadership Team with on-boarding and various projects.
The Regional Data Analytics Manager will design and implement data analysis tools, interpret data from large sources, and collaborate with teams to enhance performance monitoring. The role involves optimizing systems, staying updated on technologies, and presenting insights to senior leadership while leveraging knowledge in supply chain and air freight.
The Solution & Pricing Analyst will develop tailored landside transportation solutions, manage pricing strategies, and respond to tenders by understanding customer needs and market dynamics to ensure competitive pricing and efficient solutions for clients.
The Senior Analyst at Maersk will ensure the integrity of financial books, support compliance with local audit submissions, and provide timely management reporting for budget reviews and profitability studies. The role involves collaboration with both internal teams and external stakeholders, as well as contributing to achieving key performance indicators for the Finance and Accounting Department.
The Product Specialist will review rates, monitor competitors, and connect market intelligence with pricing decisions. They will identify yield improvement opportunities, plan intermodal pricing, ensure accurate client documentation, conduct pricing negotiations, and provide performance reports.
The Process Expert will interact with internal stakeholders and customers, handle export and import processes, support continuous improvement initiatives, facilitate documentation, and ensure smooth cargo delivery. The role requires customer experience in logistics and collaboration with Area Partners to maintain high customer satisfaction.
The LCL Customer Operations Partner ensures customer satisfaction by managing the end-to-end shipment cycle, aligning with customer expectations, and maintaining communication with stakeholders. Responsibilities include document preparation, cost control, and adherence to operational procedures while driving improvements in service.
The Collector will execute responsibilities according to service level agreements while adhering to established processes and controls. Duties include making inbound and outbound collection calls in Spanish and addressing any process-related issues with the supervisor. This role supports career development within a multinational environment.
The Analyst, OTC will focus on reconciling customer accounts impacted by the Red Sea crisis. Responsibilities include analyzing outstanding items, reviewing approved waivers, disputing incorrect invoices, and managing communications regarding Red Sea surcharges.
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