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Lead monthly reconciliations of loss fund payments across client programs, investigate and resolve discrepancies, and align claims data, financial records, and bank statements. Improve financial processes, automation, controls, reporting consistency, and procedures for carrier accounts and high-severity or high-frequency funds. Collaborate with internal teams, external customers, claimants, and cross-functional partners while communicating financial insights clearly.

Provides strategic leadership for Reserv’s General Liability claims organization, overseeing structure, staffing, performance, compliance, litigation, coverage matters, and client service. The role drives claims process and technology improvements, analyzes data and KPIs, develops policies, manages high-performing teams, and collaborates with Account Management, Product, Engineering, and executive stakeholders. It also supports talent acquisition, retention, training, operational efficiency, innovation, expense control, and timely claim resolution.