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As a Technical Consultant, you will help customers adopt Phocas software by managing onboarding projects, tailoring solutions to meet customer needs, and delivering exceptional user experiences. You'll utilize project management skills to ensure timely execution and collaborate with technical teams while addressing any project risks that arise.

As a 1st Line Technical Support Analyst, you will deliver exceptional customer service by troubleshooting issues, managing support cases, and assisting customers with Phocas products, while collaborating with team members to ensure swift resolutions. You'll utilize your knowledge of SQL and database management to support customers and enhance their experience with our software.

As a Customer Success Consultant, you will ensure customers derive value from their investment with Phocas. Responsibilities include driving user adoption, providing training and support, identifying revenue opportunities, and collaborating globally to enhance customer experience and product offerings.