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Develop and maintain backend services, optimize application performance, mentor junior engineers, conduct code reviews, and engage in Agile processes.

Provide L1/L2 technical support for the Zinier platform: monitor and respond to customers, diagnose workflow/API/data issues, analyse logs and JSON payloads, resolve or escalate incidents, file deployment requests, contribute documentation, participate in on-call and weekend rotations, and engage in continual product training.

Lead technical escalations for platform support, debug complex JavaScript, API, and database issues, use observability tools (Grafana/Loki/Tempo) for root-cause analysis, mentor engineers, own runbooks and automation, and liaise with engineering to drive product and reliability improvements.

Lead data and AI product strategy: define data requirements, own data and AI initiatives end-to-end, write engineering-ready epics/stories, collaborate cross-functionally to build scalable data products, and drive analytics for LLM/agent interfaces.

Lead the QA department by defining quality vision, managing testing strategies, and enhancing automation practices while ensuring high-quality releases.

SDET-2 responsible for testing customer solutions on the Zinier platform, including creating test plans, scripting automation tests, and coordinating QA activities.

The role involves consulting, data analysis, and solution delivery for sales growth, engaging clients and internal teams across various phases of the sales cycle.

Manage post-implementation customer journeys for a portfolio of B2B SaaS accounts, driving adoption, retention (GRR), expansion (NRR/ARR) and measurable ROI. Monitor customer health, lead QBRs, navigate stakeholder environments, facilitate adoption workshops and change management, identify expansion opportunities, collaborate cross-functionally, and automate workflows using AI tools and playbooks to scale success.