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Build and ship production AI features (LLM agents, tool/function calling, RAG pipelines) and reliable backend services. Implement observability, tests, rollback/fallbacks, and evaluation to keep models grounded, safe, and cost-effective. Collaborate with product, design, and GTM; run experiments and raise engineering standards.

Lead and build a multi-channel demand engine (SEO/SEM, paid social, email, AEO/GEO) to drive pipeline and free-trial activation. Own funnel optimization, CRO, and Sales handoff; partner with Product, RevOps, PMM, Brand, and Sales. Stand up dashboards, run structured experiments, manage contractors/agencies, and use AI tools to scale execution and reporting.

Own the quote-to-cash process: review and approve order forms, lead complex deals and renewals, configure CPQ/CRM rules, manage Stripe billing, partner with AEs and CS, coordinate with outside counsel, build templates and playbooks, and ensure clean accounting and month-end reconciliations.

Lead and scale a one-to-many Customer Success motion: design the scaled customer journey, build segmentation/health scoring/playbooks and automation, manage and coach a team of ~6 Scaled CSMs, run reporting and CRM workflows, join escalations, and partner with the book-of-business motion to drive activation, retention, and expansion at high volume.

The Senior Data Engineer will scale and evolve the data platform, develop ETL/ELT pipelines, establish best practices, and optimize systems for performance while collaborating with various teams.

Lead and mentor engineering teams, drive technical planning and execution, focus on AI product features, and promote a collaborative culture.

As a Software Engineer, AI/ML GenAI, you will design and implement AI features, manage embeddings, and optimize AI systems for production deployment while collaborating with product and design teams.

As a Customer Enablement Manager, you will create educational materials, drive customer engagement, advocate for customer needs, and improve onboarding and retention.

As a Growth Account Executive, you'll onboard and consult with nonprofit clients, helping them leverage Instrumentl's SaaS platform for fundraising success. You'll communicate regularly, follow up with prospects, and provide feedback to improve user experience.

As the Senior Content Marketing Manager, you'll oversee Instrumentl's content ecosystem, driving SEO growth, editorial vision, and full-funnel content strategies.