Provide L1 production application support: triage tickets, perform initial troubleshooting and SQL queries, monitor systems and alerts, follow runbooks/SOPs, resolve known issues, escalate to L2/L3, maintain documentation and knowledge base, participate in shifts/on-call.

Lead end-to-end proposal development: manage RFP intake, compliance matrices, schedules, gather and edit technical and commercial content, coordinate SMEs, oversee production and submission, manage budgets, teams and vendors, and drive continuous process improvement and postmortem analysis.

Provide frontline IT support: manage help desk requests, install/configure/repair Windows desktops, laptops, printers, and approved software, administer Microsoft 365 and Teams, monitor backups, maintain IT inventory and documentation, support policies and procurement, and participate in occasional after-hours/on-call work.