Manage and retain client accounts by handling inbound requests in Salesforce, negotiating renewals and pricing, resolving issues, selling upgrades, and meeting retention and performance goals. Provide personalized customer solutions, maintain accurate account data, and proactively contact customers who request cancellations to preserve revenue.

Perform outbound research and calls to educate, upsell, renew, and retain existing B2B customers; maintain high activity across calls, email, and social selling; manage customer data in Salesforce; meet monthly/quarterly/annual quotas; attend product and sales training.

Provide pre-sale and post-sale technical support for ScentAir fragrance systems: answer calls and emails, troubleshoot and diagnose device issues, create work instructions, open and monitor support cases, assist field technicians and sales with equipment specifications, and coordinate with internal teams to expedite parts and shipments.