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Design, develop, and maintain scalable automation frameworks and programmatic IaC (Python, Jinja2, Terraform). Build Puppet and PowerShell automation for mixed Linux/Windows environments, integrate automation with CI/CD, implement testing strategies, and partner with cloud/platform teams to standardize and operationalize infrastructure at scale.

Drive pre-sales for NICE Customer Service Automation by designing technical solutions, delivering demos, evaluating customer infrastructures, responding to RFIs/RFPs, and partnering with sales, product, and engineering to apply conversational AI, analytics, and digital engagement to CX problems.

The Principal Partner Success Implementation Engineer defines technical standards and strategies for partner implementation, leads complex escalations, and drives systemic improvements for partner success.

The Project Manager will oversee customer-facing software and AI delivery projects, assist with documentation, track progress and risks, and communicate with teams.

The Account Executive is responsible for establishing and maintaining strategic relationships, achieving sales quotas, and negotiating enterprise agreements in the financial services sector.

Design, build, and operate AI-powered agentic systems and multi-step workflows for engineering teams. Create agents, plugins, MCP servers, RAG/embedding pipelines, integrate with GitHub/Jira/Confluence/CI-CD, optimize for cost/latency/quality, and deliver reusable developer tools and telemetry-driven assets.

Lead and modernize quality engineering by building AI-augmented test and performance frameworks, owning automation across UI/API/integration layers, deploying LLM-powered test generation and validation, defining SLOs and observability integrations, and hiring and mentoring a centralized QA org to embed shift-left and continuous performance validation across the SDLC.

Design, build, deploy, and own AI-driven virtual agents and full-stack solutions that automate customer service across voice and digital channels. Integrate agents with enterprise systems (CRM, commerce, knowledge bases), develop APIs and orchestration layers, iterate on models and prompts, monitor performance, and collaborate with customers and product teams to deliver scalable conversational automation and demos.

Support sales by running discovery calls, technical deep dives, demos and POCs for AI and contact-center solutions; design recommended technical solutions, analyze requirements, provide technical guidance and training, and stay current on competitive landscape.

Lead CX value-realization engagements: build and own business cases, drive adoption of NICE solutions, lead organizational change, manage senior stakeholders, deliver ROI models, and generate repeat business.