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Sell NICE Value Realization Services across the Americas by driving services-only opportunities, developing GTM and pipeline, evangelizing solutions, engaging C-level buyers, forecasting, and ensuring delivered value for renewals and expansions.

Customer-facing Solutions Architect providing consultative expertise on NICE CXone Agent products. Recommend configurations, drive implementations, perform business and technical analysis, train customers, manage Salesforce cases, engage product management, and mentor teammates to ensure customer ROI and satisfaction.

Lead VRS consultant responsible for owning customer business cases, driving adoption and ROI of NiCE solutions, leading CX/contact-center transformation engagements, delivering advisory services on quality management and analytics, building stakeholder relationships, creating ROI models, and identifying additional engagement opportunities.

Serve as a trusted advisor for designated accounts, manage escalations, ensure SLA/CSAT targets, analyze support trends, drive technical resolutions, enable product adoption, mentor engineers, and coordinate cross-functional communication for post-implementation success.

Lead consultative engagements to define and own customers' business cases, drive adoption of NiCE CX/QM/analytics solutions, deliver measurable ROI, manage stakeholders, and develop repeat business through advisory, change strategy, and ROI modeling.

Lead end-to-end delivery of complex, enterprise CX implementations. Manage planning, integrations (CRM and enterprise systems), risk, cutover, hypercare, and stakeholder communications. Advise customers, run workshops, mentor junior PMs, and drive governance across partners, product, and support to ensure successful go-live and adoption.

Lead definition and hands‑on creation of AI‑native customer experience solutions. Own AI capabilities across the CX platform, prototype and validate AI product experiences, drive AI‑first strategy, deliver roadmaps grounded in validated concepts, collaborate cross‑functionally, and ensure enterprise security, governance, and readiness.

Enable and mentor partners to sell and deliver NiCE AI/CCaaS solutions. Lead technical discovery, demos, PoVs, and architecture reviews; build partner enablement content; manage technical partner relationships, integrations, release impacts, and service scoping.

Senior consultant focused on NICE Actimize implementations and client advisory. Lead requirement gathering, solution configuration, stakeholder workshops, and delivery support to combat financial crime and optimize client processes. Serve as a trusted advisor across implementation lifecycle, collaborating with technical teams and clients to ensure successful deployments and value realization.

The Manager of Engineering leads a team to develop and improve software products, ensuring quality and efficiency while fostering leadership skills in team members.