The Sr. Customer Success Manager is responsible for ensuring customer satisfaction through relationship management, operational oversight, and driving financial growth in pharmacy services.

Own and scale corporate IT systems including Windows/macOS endpoints, MDM, identity (Okta, Google Workspace), SaaS administration, automation (PowerShell/Bash/Python/APIs), onboarding/offboarding, endpoint security, and audit readiness. Troubleshoot complex issues, build runbooks, and partner with Security, Engineering, People, and Operations to operationalize repeatable, compliant IT processes.

The Senior Product Manager will oversee platform development, collaborate with engineering and design teams, identify key issues, and drive product solutions for better patient care and business growth.