Resolve escalated technical issues across remote and onsite client environments. Responsibilities include root-cause troubleshooting, Microsoft 365 administration, advanced macOS and MDM support, networking, generative AI platform support, onsite deployments, client communication, documentation, and PSA/RMM usage across multiple managed-service client accounts.

Resolve escalated technical issues across remote and onsite client environments. Responsibilities include root-cause analysis, Microsoft 365 administration, advanced macOS support, networking troubleshooting, AI platform support, endpoint and infrastructure management, client communication, documentation, and PSA/RMM usage. The role requires local Bay Area travel, independent judgment, strong interpersonal skills, and the ability to manage multiple managed-service client environments.

Resolve escalated technical issues across remote and onsite client environments, triage scope, perform infrastructure-level troubleshooting (M365, networking, macOS), support generative AI platforms, travel to LA-area client sites for deployments and hands-on fixes, document solutions, and maintain strong client relationships.