Maintain and monitor Rocket.net hosting platform reliability and performance. Provide advanced escalation-level technical support for WordPress VIP customers, troubleshoot Linux-based production environments, web servers, databases, caching, DNS, and networking. Participate in incident response, root cause analysis, automation, documentation, and collaborate with support and engineering teams to improve platform stability.

Responsible for providing technical support to WordPress customers, troubleshooting issues, assisting with migrations, and enhancing customer experience through communication and technical knowledge.