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Own product messaging, positioning, and competitive intelligence for PolyAI voice assistants. Define go-to-market strategy, develop personas and sales enablement collateral, drive demand and analyst relations, run customer research, maintain competitive databases, scale the product marketing team, and represent the company externally.

Lead delivery of large-scale virtual assistant deployments, act as single point of accountability for clients, advise Fortune 500 customers on customer service transformation, monitor success metrics, collaborate with engineering and sales, drive expansion, and improve agent design and operational processes.