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Provide end-to-end support for enterprise clients: triage tickets, investigate faults (including listening to calls), use AI tooling to fix or escalate issues, translate requests into prompts in PolyAI Agent Studio, share analytics, and collaborate with professional services and customer success to upsell and improve workflows.

Provide end-to-end support for client tickets: triage, resolve or prioritise for engineering, use AI tools to update agents, investigate faults via call review, share analytics, and collaborate with professional services and customer success.

The Sales Compensation Manager will design and manage incentive plans for the sales organization, ensuring they are competitive and aligned with company strategy, while collaborating with various departments and providing detailed reporting.

The Staff Product Designer will lead design initiatives on the Agent Studio platform, focusing on user experience across various channels and advocating for design systems while mentoring other designers.

Lead product-to-market for PolyAI: own positioning, launches, competitive narrative, GTM assets, demos, and analyst relations. Build AI-first workflows and agents to automate launch and marketing deliverables, enable Sales across enterprise and product-led motions, and generate customer evidence and measurable pipeline outcomes.

The Forward Deployed AI Engineer will develop and deploy conversational AI systems, collaborating with clients to customize solutions and ensuring their success. Responsibilities include managing deployments, technical liaison, and enhancing system performance.

Manage a portfolio of enterprise customers to drive renewals, expansions, upsells and retention. Build executive relationships, lead SteerCo meetings, create ROI models, forecast using MEDDPIC in Gong, collaborate with solution consultants to deliver tailored demos, and act as voice of the customer to increase product adoption and lifetime value.

Design, deploy, and manage scalable, secure cloud infrastructure (AWS/Azure); automate operations with Terraform and CI/CD; run Kubernetes in production; improve developer experience; respond to incidents; optimize cost and reliability.

Lead a full rebrand and build a scalable, distributed creative function. Own brand strategy, visual identity, design system, campaign creative, and product design language. Hire and manage a remote creative team, establish AI-augmented design workflows and guardrails, and partner with Marketing, Product, and Exec leadership to produce sales and product assets for enterprise buyers.

Own full-cycle mid-market SaaS sales: source pipeline, run multi-stakeholder deals, build territory plans, partner with alliances and channel teams, maintain CRM hygiene and forecasting, collaborate cross-functionally, and help define the mid-market GTM playbook as the founding AE for a new segment.