Support product development across internal CRM and fund/investor/advisor platforms. Maintain and prioritize backlog, write user stories and release notes, triage Jira Service Desk, perform QA, participate in sprints, manage multi-system requirements, gather stakeholder feedback, and support documentation and small-to-medium feature delivery.

Own AI feature delivery across multiple internal platforms: write detailed AI-native user stories and acceptance criteria, prioritize backlog, lead grooming and sprint planning, perform acceptance testing/QA, triage AI service-desk requests within SLA, liaise with engineering and senior stakeholders, and produce documentation and process flows to support deployment and adoption.