Executes day-to-day residential mortgage compliance operations, including NMLS licensing, regulatory filings, complaint intake, SAR review support, audit preparation, examination logistics, and remediation tracking. Reviews loan files for compliance and suspicious activity, maintains documentation, drafts complaint responses, and collaborates with quality control and fulfillment teams. Supports SOP updates based on regulatory findings and changes.

Oversee mortgage compliance program: manage licensing and exam readiness, handle complaints and SAR reviews, support audits, track corrective actions, and advise staff on regulatory matters while partnering with operations and QC/QA.