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Lead IT projects for an MSP from kickoff to close: develop and manage plans, timelines, and budgets; manage and coach project engineers; liaise with clients, vendors, and stakeholders; oversee technical execution; control scope and risks; maintain documentation; evaluate estimates; and run post-project reviews to improve delivery and profitability.

Provide Level 2 escalated desktop and server support, handle break/fix and application installs, perform server, networking and security tasks (Hyper‑V, SonicWall, Datto), document work in the ticketing system, provide onsite client support and mentorship to Level 1 technicians, and maintain technical documentation.

Serve as primary client contact for a portfolio, drive retention and account growth, monitor account health, coordinate cross-functional teams, maintain documentation, and conduct virtual/onsite client visits to resolve issues and improve service delivery.

Sales Engineer role focused on bridging client needs with technical solutions in IT infrastructure management, ensuring project plans are clear and actionable.

The Sales Engineer will connect with clients to identify technical needs, design managed services solutions, and communicate with internal teams for effective project execution.

Provide L2 support for MSP clients by managing escalated tickets, performing server administration, networking, and security tasks. Deploy and troubleshoot Hyper-V hosts, SonicWall firewalls, Datto networking, and cloud services (Microsoft 365/Intune). Document and collaborate using the ticketing system to ensure timely resolution and infrastructure improvements.

Serve as primary client contact for a portfolio, drive retention and growth, monitor account health, coordinate with internal teams, maintain documentation, and perform virtual/onsite visits to strengthen relationships.