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Own post-sale success for a portfolio of financial-services SaaS clients: drive adoption, retention, ROI and renewals; lead governance and executive reviews; surface growth, coordinate cross-functional teams, and manage high-risk accounts to resolution.

Own post-sale success for a portfolio of clients—driving retention, adoption, value realization and growth. Lead governance forums, surface and mitigate churn risk, coordinate Sales/Product/Delivery/Support, provide product-facing support, supply renewal evidence, and feed customer insight back into the organization to drive expansion and product improvements.