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Handle inbound and outbound calls to sell and renew premium home appliance warranty policies, assist with account setups and transitions, explain coverage terms, resolve issues (aiming for one-call resolution), follow up on expired policies/payments, track sales performance, and attend meetings and training.

Manage Procure-to-Pay processes, source vendors, validate BIR/SEC/LGU documentation, oversee vendor accreditation, track procurement transactions, support audits, and monitor assets and company-assigned devices.

Lead and coach operations leaders in a BPO healthcare/health insurance environment. Define role expectations, track KPIs, run performance and quality meetings, manage hiring/onboarding, resolve client escalations, and partner with L&D, Recruiting, and IT to improve tools and performance.

The Customer Success Manager will onboard and support new dental practices, ensuring product integration, managing relationships, and tracking onboarding metrics.