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Leads technical solutioning and proposal development for federal healthcare opportunities supporting DHA, VA, and military health customers. Develops technical approaches, staffing plans, executive summaries, and compliant proposal narratives. Translates cloud, DevSecOps, interoperability, and healthcare IT concepts into evaluator-friendly content. Collaborates with capture, business development, proposal, engineering, clinical IT, security, and operations teams. Supports solicitation analysis, win strategies, technical graphics, color-team reviews, and timely federal submissions.

Provide first-level remote support for software applications across Windows and macOS. Respond to user requests, troubleshoot and resolve issues, document incidents in Jira and ServiceNow, escalate complex problems, train users, monitor open tickets, and communicate status updates. The role supports a federal healthcare modernization project and requires coordination with users, developers, and technical teams.

Performs data-quality checks, migration validation, SQL-based reconciliation, discrepancy investigation, and root-cause analysis across large VA healthcare datasets. Supports DMM tools, cutover and go-live activities, reporting, application monitoring, access administration, documentation, and stakeholder meetings. Collaborates with VA, Oracle Health, InterSystems IRIS, engineering, and subject-matter teams to resolve migration issues and implement new data-quality capabilities.

Administer and sustain InterSystems IRIS and Caché database environments supporting VA healthcare data migration and EHR modernization. Responsibilities include configuration, upgrades, troubleshooting, replication, performance tuning, capacity planning, backup and recovery, high availability, monitoring, documentation, and production support across development through production environments. The role requires Linux administration, cross-functional collaboration, on-call support, U.S. citizenship, and eligibility for a Government Public Trust clearance.

Develop and sustain InterSystems IRIS/Caché and ObjectScript applications supporting VA VistA-to-Oracle Health data migration. Responsibilities include data extraction and transformation, API and system integration, testing, troubleshooting, performance optimization, production deployment, CI/CD, documentation, and platform modernization. The role collaborates across engineering, data, infrastructure, healthcare, and government stakeholders in a remote Agile/DevOps environment.

Develop and support Microsoft Dynamics 365 Customer Service solutions for a federal healthcare modernization project. Responsibilities include configuring entities, forms, workflows, plugins, and business rules; building integrations with APIs, Dataverse, Power Platform, and Azure; gathering requirements; testing and deploying solutions; troubleshooting production issues; and maintaining documentation, security, and compliance standards.

Develop and support Microsoft Dynamics 365 Customer Service solutions for a federal healthcare modernization project. Responsibilities include configuration, custom development, plugins, workflows, integrations, testing, deployments, troubleshooting, performance optimization, documentation, and production support. The role collaborates with business and technical stakeholders in an Agile/Scrum environment and uses Power Platform, Dataverse, APIs, and Azure services. U.S. citizenship and ability to obtain a Public Trust clearance are required.

Designs, develops, configures, integrates, tests, deploys, and supports Microsoft Dynamics 365 Customer Service solutions. Responsibilities include creating customizations, plugins, workflows, integrations, and process automation; gathering requirements; troubleshooting production issues; supporting UAT; tuning performance; and maintaining technical documentation. The role collaborates with business stakeholders, analysts, and IT teams in an Agile environment while following Microsoft best practices, security standards, and federal compliance requirements.

Design, develop, configure, customize, integrate, test, deploy, and support Microsoft Dynamics 365 Customer Service solutions. Build plugins, workflows, business rules, APIs, and enterprise integrations using JavaScript, C#, .NET, Power Platform, Azure services, and related tools. Collaborate with stakeholders and technical teams to translate requirements into scalable CRM solutions, troubleshoot production issues, tune performance, document solutions, and support Agile delivery for a federal healthcare modernization project.

Manage large-scale federal healthcare IT projects across the full application and systems lifecycle. Lead Agile Scrum teams using SAFe DevSecOps, coordinate CI/CD delivery and infrastructure modernization, and manage schedules, costs, risks, dependencies, milestones, and performance metrics. Present roadmaps and delivery plans to VA leadership and governance groups while collaborating with technical teams, stakeholders, and program leadership.