The Head of Client Success oversees client relationships and ensures business growth by leading a team, enhancing client experiences, and managing financial performance.

Perform data analysis, develop KPIs and dashboards, build reports and visualizations, manage and integrate data sources, support client-facing marketing and communications projects, apply predictive and machine learning techniques, and present actionable insights to stakeholders to improve campaign and program performance.

Support client-facing projects and stakeholder relationships by applying project management best practices. Maintain project documentation, coordinate onboarding/close-out, capture meeting notes, manage timelines, and support on-site activations. Ensure high-quality client communications, problem-solve risks, track utilization, and uphold operational excellence and professionalism.