Top Tech Jobs & Startup Jobs

Provide onboarding, implementation, training, testing, troubleshooting and ongoing support for clients using time and labor management/timekeeping systems. Respond to client inquiries via phone and email, maintain project documentation and trackers, recommend configuration solutions, and share best practices with clients and peers.

Lead end-to-end implementations for new PEO clients, configure PEO solutions to meet client requirements, act as primary client contact, provide training, troubleshoot issues, and collaborate with Sales, Client Relations, and Payroll. Maintain subject matter expertise in benefits regulations and implementation best practices while identifying process improvements.

Serve as primary benefits contact for clients during open enrollment; validate benefit plans and HRIS data; prepare and present client renewals; ensure regulatory compliance; work with carriers/vendors; advise employees on benefit options; run reports and perform post-enrollment validation; support underwriting, system ops, and client relations.

Serve as primary client benefits contact for open enrollment; validate and quality-check benefit data; support renewals and sub-departments; ensure regulatory compliance; present client renewals; educate clients and employees on benefit options; work with carriers and vendors; perform HRIS data reviews and post-enrollment validation; produce reports and manage related tasks.

Implement and support clients' time and labor management systems. Assess configurations, provide solutions, respond to client inquiries, update project documentation, deliver training, perform testing and troubleshooting, and collaborate with peers.

Lead end-to-end client implementations for PEO clients: gather requirements, configure solutions, train users, troubleshoot issues, act as primary client contact, ensure regulatory compliance and process improvements while collaborating with Sales, Client Relations, and Payroll.

Leads customer implementations and consulting projects for PrismHR’s payroll, benefits, and HR software. Responsibilities include gathering and documenting requirements, advising customers on technical and industry best practices, managing multiple projects, maintaining project documentation, designing complex processes and merges, collaborating with cross-functional Agile teams, and delivering customer presentations. The role requires substantial PEO, ASO, staffing, payroll, and implementation software experience, along with strong communication, problem-solving, workflow documentation, and project management skills.

Provides front-line support to payroll software licensees through Salesforce, phone, and virtual meetings. Manages cases from intake through resolution, troubleshoots payroll, tax, ACH, billing, and application issues, documents findings, communicates proactively, escalates complex problems, and collaborates with internal teams. The role also contributes to process improvements, knowledge sharing, training, and team performance goals.

Supports sales and customer success teams by delivering customized PrismHR product demonstrations to SMB prospects and clients. Maintains demo environments, scripts, and content; prepares RFP responses; collaborates with Product Management, Marketing, and Sales; tracks market and competitor information; and presents product value in remote and onsite settings. Requires strong communication, problem-solving, relationship-building, and knowledge of HCM, payroll, benefits, recruitment, or time-and-attendance software.

Write and manage user stories and backlogs using Jira/Azure DevOps, collaborate with distributed development teams, lead platform initiatives, produce technical and end-user documentation, and apply technical expertise in C#, .NET, API development, SQL Server, and API testing tools to support delivery.