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Leads operations for an IT managed service provider, overseeing service delivery, operational margins, processes, documentation, staff development, training, budgets, performance metrics, and team accountability. The role participates in company leadership, builds scalable operational standards, drives continuous improvement, and executes short- and long-term business roadmaps. Prior IT MSP experience is required, along with strong leadership, mentoring, customer service or technical operations experience, and a results-focused mindset.

Lead new business development by creating opportunities, driving the sales process, and closing deals. Build strategic relationships with business leaders, move deals forward quickly, and solve client business problems through consultative conversations. Thrive in a fast, action-oriented environment with autonomy and accountability.

Proactively generate and close new business by prospecting, qualifying leads, and driving the sales process. Build strategic relationships, move deals through the pipeline, and solve client business problems through conversation. Success requires initiative, resilience, decisiveness, and a bias for action.

Drive new business by creating opportunities, developing relationships, identifying client challenges, and closing deals. Proactively start conversations, move deals through the sales process, and maintain momentum despite rejection.

Lead new business development by creating and closing sales opportunities, driving the sales process, building strategic client relationships, and rapidly moving deals forward. Proactively prospect, engage business leaders, and solve client IT/security challenges in a fast-paced, action-oriented environment.

High-output new-business sales role responsible for creating and closing new client opportunities. Develop relationships with business leaders, drive and accelerate the sales process, and solve business problems through consultative conversations. Role rewards initiative, adaptability, and persistence.

Responsible for creating and closing new business by prospecting, opening doors, qualifying leads, driving the sales process, building strategic relationships, and moving deals to commitment. Role rewards initiative, resilience to rejection, autonomy, and fast-paced execution to convert opportunities into clients.

Design, build, and maintain automations to eliminate repetitive MSP tasks. Integrate platforms (PSA, RMM, documentation, cloud) via APIs, webhooks, and scripting (PowerShell, Python). Monitor automation stability, document workflows, partner with operations to prioritize high-impact improvements, and reduce staffing costs through scalable automation.

Provide escalated remote network and server troubleshooting, implement projects, integrate security technologies, document and follow up with customers, and participate in weekend on-call rotation. Support Office 365/Azure/cloud environments and use Automate for managed services tasks.

Design, build, and maintain automations across MSP tools (Power Automate, Zapier, ConnectWise) using PowerShell/Python and APIs. Identify inefficiencies, integrate platforms, monitor stability, document workflows, and partner with teams to prioritize high-impact automation to reduce repetitive work and staffing costs.