As a Retention Specialist, you will provide exceptional customer service, make calls to assist clients with inquiries, develop retention strategies, negotiate contract renewals, and educate customers about health plan benefits. You will resolve customer issues and collaborate with other departments to enhance customer satisfaction and retention efforts.

As a Bilingual Spanish Contracting Representative, you will handle licensing and contracting for agents, provide support through phone and email, and assist in recruiting new agents. You'll help build relationships with partners and ensure they have the necessary resources to succeed.

The Retention and Client Operations Manager will lead a team to enhance customer service and retention strategies, ensuring high satisfaction levels. Responsibilities include overseeing operations in a call center environment, mentoring team members, analyzing customer data for improvements, collaborating with other departments, and resolving escalated customer issues.