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Provide excellent customer service, help customers select eyewear and contacts, dispense products and train on lens care (as allowed), maintain records, handle phone inquiries, merchandize and maintain store appearance, support inventory control and loss prevention, and assist with other store duties.

Support a multi-year modernization of in-store and digital platforms by translating business goals into functional requirements, documenting current and future-state workflows, planning phased migrations, and producing process flows, user journeys, and requirements artifacts for product, engineering, and executive teams.