Researches and responds to operational client complaints, ensuring regulatory and internal policy compliance. Collaborates with business partners to escalate and resolve issues, supports client-facing phone coverage, and assists with settlement processing, privacy opt-outs, and special projects. Maintains professional client relationships while applying departmental processes, style guidelines, strong communication, organization, and follow-up skills.

Maintains cost basis records and provides Gain/Loss reporting for wealth management accounts. Resolves branch inquiries involving account maintenance, 1099-B reporting, regulatory guidance, reconciliation discrepancies, and cost basis questions. Performs manual adjustments while managing multiple projects, meeting operational deadlines, applying sound judgment, and maintaining accuracy. Requires financial industry experience, accounting knowledge, familiarity with process controls and data modeling, and proficiency with Microsoft Office applications.